• Growth & AI

Mid Level

ANL PL NEGOCIOS - MKTPLACE

Osasco

Nosso modo de fazer no time

Groceries é a unidade de negócios do IFOOD focada em mercados, área que apresenta uma das maiores taxas de crescimento do ecossistema IFOOD e já ocupa posição entre os líderes de mercado. Aqui na área de eficiência temos o objetivo de levantar melhorias dos processos que cuidamos, além de apoiar outros times internos para que a experiência dos nossos clientes, parceiros e entregadores parceiros seja a melhor do mercado! Você terá muito espaço para criar em um ambiente rápido, cheio de desafios e oportunidades de crescimento, focado em financeiro.

Seu Cardápio Diário

  • Gestão da Jornada dos parceiros, cliente e drivers do iFood
  • Gestão de NPS
  • Acompanhamento dos indicadores da Experiência (Operação e Atendimento)
  • Identificar oportunidades e melhorias na jornada
  • Geração de estudos, dashboards e monitoramento
  • Gestão de custos/ROI das operações
  • Suportar projetos estratégicos que gerem valor para o parceiro, cliente e driver
  • Interagir com áreas parceiras, garantindo a execução dos planos estratégicos da área
  • Atuar em processos de sustentação e manutenção do negócio
  • Reportar o status de ações, apontar riscos e oportunidades dos projetos sob sua responsabilidade

Ingredientes que buscamos

  • Capacidade analítica: enxergar além dos números, propor ajustes de políticas através de observação de KPIs de produtos e conhecimento de negócio dos clientes
  • Trabalhar com tableau, Databricks, Excel e PowerPoint
  • Foco em resultados e entregas de qualidade com organização
  • Gestão de Projetos
  • Organização e Disciplina de execução
  • Flexível, capaz de se adaptar com facilidade a diferentes tipos de pessoas e cargos
  • Comprometido com crescimento pessoal, sempre se colocando fora da zona de conforto e desenvolvendo novos skills
  • Capaz de identificar novas oportunidades de negócio
  • Sede de conhecimento
  • Percepção de criticidade
  • Habilidade em resolver problemas de alta complexidade entre equipes multidisciplinares
  • Sentimento de dono
  • Proativo para resolver problemas e engajar estruturas internas
  • Habilidade de comunicação (escrita e oral)
  • Forte habilidade em colaborar com times internos operacionais, atendimento, comercial, produtos entre outros
  • Habilidade de estabelecer relações de confiança com os decisores
  • Ensino superior completo
Ref. (15712)

ABOUT US

At iFood, we believe in the power of diversity to generate #Innovation and achieve #IncredibleResults. We do not distinguish candidates with disabilities, by gender, sexual orientation, race/ethnicity, age, origin, family or aesthetic constitution. We have groups composed of volunteer FoodLovers, where we talk about Race, Gender, LGBTQI+ and PwD, we want to be the company people choose as the place where they will develop and contribute to the realization of dreams, #AllTogether.

Learn about our initiatives →

What are you craving?

Us, FoodLovers, crave innovation and results. We always give our best, thinking "outside the box" and acting agile and responsible! We're also hungry for diversity, knowledge and sharing. We work in a very versatile environment. Do you know what makes our recepie special? People! Join us to be a part of that 🤝

+ about the area
Dandara Souza
Data Analyst

Hoje trabalho como Analista de Dados em CRM e digo que cada dia é um dia completamente novo.

Bruno Hanai
Data Analyst

A possibilidade de ser empreendedor, entregar valor e impactar a vida de pessoas é real.

Sofia Prate
Estágio em AI

Atuar na área de People é fazer parte de um time incrível.

Marcelo Rabelo
Software engineer

Trabalho em Data no iFood há 3 anos e aprendo coisas novas a cada dia com os projetos que desenvolvemos.

iFood's Way

Our special plates for you

iFood from everywhere

IFood is a company that functions from anywhere! We have a series of initiatives and benefits to make working from home possible. Among them, a financial subsidy for FoodLovers to be able to equip their work spaces as well as partnerships with coworking spaces throughout Brazil.

We support diversity

We set goals and monitor diversity and psychological safety indicators, thereby linking our advancement in diversity to the sense of inclusion and belonging. We maintain programs for the development and acceleration of careers within minority groups and inclusive leaders, in addition to having affinity committees (race, gender, LGBTQIA +, PcD and free body). We support trans FoodLovers, offering financial, legal and psychological assistance, as well as a subsidy for hormonal treatment and gender reassignment surgery. In addition to: maternity/paternity support for same-sex couples.

Health and Well-being

Flexible schedules, physical and mental health support programs for FoodLovers and their families, as well as medical, dental and life insurance, we also have partnerships for the purchase of medicines.

iFood Flex

Our benefits are distributed through a points program, and you can choose with what and how you will benefit. Some of these are: vale-cultura, points club, pet-assistance and a partnership with Gympass.

Development

Wednesday mornings are reserved for self-development. Through iLearn, an exclusive iFood platform, FoodLovers have access to professionally created content. In addition, we offer subsidies according to the employees’ position for language studies as well as various partnerships with educational institutions.

Smart Offices

Collaborative working spaces, equipped with the latest technology, an auditorium, a sports court, scooters, relaxation areas, a library, games, a garden and other services.

Mobility

For in office work, we offer transportation vouchers, chartered transportation options, accredited parking, fuel vouchers and taxi coupons on iFood Flex.

Food

In addition to food vouchers and supermarket vouchers, FoodLovers also have an in-app voucher. Breakfast, a coffee bar, fruits and other delicacies are always available in our offices, during in office work.

Support for fathers and mothers

Extended maternity and paternity leave, career coaching for expecting mothers, support and conversation groups for fathers and mothers, daycare assistance, a breastfeeding space in the office, a partnership with the Play Kids app, iFamily support program for the gradual return to work of parents, onboarding after maternity leave as well as buddy monitoring. In addition, we offer psychological and legal support for adoption.

Click and drag

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CNPJ 14.380.200/0001-21 / Avenida dos Autonomistas, nº 1496, Vila Yara, Osasco/SP - CEP 06.020-902