• Operations


Coordenação de Experiência - Vaga Exclusiva para Pessoas Pretas


Vaga Exclusiva para Pessoas Pretas

No iFood, a promoção da Diversidade e da Inclusão faz parte da nossa Cultura, dentro do valor #AllTogether, e não se limita a um projeto específico ou temporário. E um dos nossos pilares é o compromisso com a promoção da igualdade racial nos nossos processos seletivos. Ao gerar oportunidades de inclusão, além de trazer talentos com diferentes perspectivas, opiniões e histórias, contribuímos ativamente para que haja representatividade e transformação na sociedade e na carreira de alguém. Afinal, aqui no iFood a gente dá match com nossas melhores versões.

Não realizamos nenhuma mudança de critério ou etapa no processo seletivo para essa vaga em comparação aos processos de vagas não exclusivas. Leia os critérios e requisitos abaixo e, caso você se encaixe no perfil e seja uma pessoa negra, é só se inscrever. Boa sorte!

Nosso modo de fazer no time

Se você gosta de aventuras e desbravar territórios pouco explorados e ainda participar da expansão da maior foodtech da América Latina, nosso time de expansão é o seu lugar.

Nosso time é formado por pessoas apaixonadas por desafios, que buscam se desenvolver a cada dia em um ambiente de muito aprendizado e dinamismo.

Topa o desafio?

Seu Cardápio Diário

  • Criar estratégias para atendimento de clientes.
  • Criar estratégias para o atingimento das metas operacionais de atendimento.
  • Propor melhorias nos processos existentes e sugerir novos processos que otimizem o atendimento e geram mais satisfação para os clientes.
  • Fazer gestão das EPS´s (empresas parceiras).
  • Fazer gestão de KPI´s de sucesso da área como CSAT, CR, SLA, etc.
  • Gestão de pessoas.

Ingredientes que buscamos

  • Experiência em gestão de pessoas.
  • Habilidades em gestão operacional e gestão de processos.
  • Conhecimento dos KPIS de CX.
  • Inglês intermediário.
  • Experiência em Zendesk
  • Conhecimento em análise de dados.
Ref. (13191)


At iFood, we believe in the power of diversity to generate #Innovation and achieve #IncredibleResults. We do not distinguish candidates with disabilities, by gender, sexual orientation, race/ethnicity, age, origin, family or aesthetic constitution. We have groups composed of volunteer FoodLovers, where we talk about Race, Gender, LGBTQI+ and PwD, we want to be the company people choose as the place where they will develop and contribute to the realization of dreams, #AllTogether.

Learn about our initiatives →

What are you craving?

Us, FoodLovers, crave innovation and results. We always give our best, thinking "outside the box" and acting agile and responsible! We're also hungry for diversity, knowledge and sharing. We work in a very versatile environment. Do you know what makes our recepie special? People! Join us to be a part of that 🤝

iFood's Way

Our special plates for you

iFood from everywhere

IFood is a company that functions from anywhere! We have a series of initiatives and benefits to make working from home possible. Among them, a financial subsidy for FoodLovers to be able to equip their work spaces as well as partnerships with coworking spaces throughout Brazil.

We support diversity

We set goals and monitor diversity and psychological safety indicators, thereby linking our advancement in diversity to the sense of inclusion and belonging. We maintain programs for the development and acceleration of careers within minority groups and inclusive leaders, in addition to having affinity committees (race, gender, LGBTQIA +, PcD and free body). We support trans FoodLovers, offering financial, legal and psychological assistance, as well as a subsidy for hormonal treatment and gender reassignment surgery. In addition to: maternity/paternity support for same-sex couples.

Health and Well-being

Flexible schedules, physical and mental health support programs for FoodLovers and their families, as well as medical, dental and life insurance, we also have partnerships for the purchase of medicines.

iFood Flex

Our benefits are distributed through a points program, and you can choose with what and how you will benefit. Some of these are: vale-cultura, points club, pet-assistance and a partnership with Gympass.


Wednesday mornings are reserved for self-development. Through iLearn, an exclusive iFood platform, FoodLovers have access to professionally created content. In addition, we offer subsidies according to the employees’ position for language studies as well as various partnerships with educational institutions.

Smart Offices

Collaborative working spaces, equipped with the latest technology, an auditorium, a sports court, scooters, relaxation areas, a library, games, a garden and other services.


For in office work, we offer transportation vouchers, chartered transportation options, accredited parking, fuel vouchers and taxi coupons on iFood Flex.


In addition to food vouchers and supermarket vouchers, FoodLovers also have an in-app voucher. Breakfast, a coffee bar, fruits and other delicacies are always available in our offices, during in office work.

Support for fathers and mothers

Extended maternity and paternity leave, career coaching for expecting mothers, support and conversation groups for fathers and mothers, daycare assistance, a breastfeeding space in the office, a partnership with the Play Kids app, iFamily support program for the gradual return to work of parents, onboarding after maternity leave as well as buddy monitoring. In addition, we offer psychological and legal support for adoption.

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We believe that plurality and collaboration are essential ingredients for us to continue innovating and achieving the dream of feeding the future of the world. Thus, all applications made on our website are considered without distinction of race, religion, gender, nationality, disability, sexual orientation, age or any other.

And in the quest to become an increasingly diverse company, we would like to know if you are self-identified / belonging to any or some of these groups below, if you feel comfortable responding. This data will not be used as a selection criterion, but to get to know our candidates better!

Remembering that all personal data that we are going to collect is confidential and will be used exclusively for monitoring demographic data about our candidates for our diversity and inclusion actions, and will not be collected, transferred or stored by unauthorized third parties.

5 questions about diversity groups

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