Production Support Engineer
Nosso modo de fazer no time
A equipe de Production Support desempenha um papel importante no suporte ao crescimento e expansão da iFood. O principal objetivo da estrutura é fornecer serviços que suportem as plataformas do ambiente de Produção, ajudando o negócio a atingir seus objetivos e ter sucesso.
A equipe deve sempre se concentrar na observabilidade para detectar e prevenir incidentes, fornecer resposta e comunicação rápidas durante incidentes críticos, resolver incidentes no menor tempo possível com soluções paliativas, apoiar procedimentos operacionais de negócios e identificar a causa raiz de incidentes críticos por meio de relatórios post mortem.
E todos os objetivos acima serão alcançados em uma equipe unida que estimula o compartilhamento de conhecimento e o trabalho em equipe!
Seu Cardápio Diário
- Atuar como N2 apoiando as equipes NOC, TechGov e Dev durante incidentes em nossa plataforma;
- Propor melhorias às tribos/squads sempre visando evitar a recorrência dos incidentes;
- Apoiar equipes de desenvolvimento com demandas de infraestrutura por meio de curadoria e automação;
- Suporte ao ambiente produtivo 24 horas por dia, 7 dias por semana através de rotação de plantão (on-call);
- Manutenção e melhorias em ferramentas de monitoramento e observabilidade do ambiente;
- Reação rápida e apoio durante incidentes em nossa plataforma.
Ingredientes que buscamos
- Necessário: AWS;
- Necessário: Linux;
- Necessário: Git;
- Necessário: Shell Scripting;
- Necessário: Containers (Docker e Kubernetes);
- Necessário: Networking (Kong, Akamai, REST);
- Necessário: CI/CD (Jenkins, GitLab CI);
- Necessário: Ferramentas de monitoria (Zabbix, Prometheus, Grafana, New Relic).
- Desejável: Ferramentas de automação (Chef e Terraform);
- Desejável: Arquitetura de sistemas;
- Desejável: Desenvolvimento de software.
At iFood, we believe in the power of diversity to generate #Innovation and achieve #IncredibleResults. We do not distinguish candidates with disabilities, by gender, sexual orientation, race/ethnicity, age, origin, family or aesthetic constitution. We have groups composed of volunteer FoodLovers, where we talk about Race, Gender, LGBTQI+ and PwD, we want to be the company people choose as the place where they will develop and contribute to the realization of dreams, #AllTogether.Learn about our initiatives →
What are you craving?
Us, FoodLovers, crave innovation and results. We always give our best, thinking "outside the box" and acting agile and responsible! We're also hungry for diversity, knowledge and sharing. We work in a very versatile environment. Do you know what makes our recepie special? People! Join us to be a part of that 🤝
Working with design at iFood is a dream.
Since I joined here I am acquiring a lot of technical knowledge in developing scalable solutions.
A company that listens and gives freedom to employees to actively participate in product decisions.
Our special plates for you
iFood from everywhere
IFood is a company that functions from anywhere! We have a series of initiatives and benefits to make working from home possible. Among them, a financial subsidy for FoodLovers to be able to equip their work spaces as well as partnerships with coworking spaces throughout Brazil.
We support diversity
We set goals and monitor diversity and psychological safety indicators, thereby linking our advancement in diversity to the sense of inclusion and belonging. We maintain programs for the development and acceleration of careers within minority groups and inclusive leaders, in addition to having affinity committees (race, gender, LGBTQIA +, PcD and free body). We support trans FoodLovers, offering financial, legal and psychological assistance, as well as a subsidy for hormonal treatment and gender reassignment surgery. In addition to: maternity/paternity support for same-sex couples.
Health and Well-being
Flexible schedules, physical and mental health support programs for FoodLovers and their families, as well as medical, dental and life insurance, we also have partnerships for the purchase of medicines.
Our benefits are distributed through a points program, and you can choose with what and how you will benefit. Some of these are: vale-cultura, points club, pet-assistance and a partnership with Gympass.
Wednesday mornings are reserved for self-development. Through iLearn, an exclusive iFood platform, FoodLovers have access to professionally created content. In addition, we offer subsidies according to the employees’ position for language studies as well as various partnerships with educational institutions.
Collaborative working spaces, equipped with the latest technology, an auditorium, a sports court, scooters, relaxation areas, a library, games, a garden and other services.
For in office work, we offer transportation vouchers, chartered transportation options, accredited parking, fuel vouchers and taxi coupons on iFood Flex.
In addition to food vouchers and supermarket vouchers, FoodLovers also have an in-app voucher. Breakfast, a coffee bar, fruits and other delicacies are always available in our offices, during in office work.
Support for fathers and mothers
Extended maternity and paternity leave, career coaching for expecting mothers, support and conversation groups for fathers and mothers, daycare assistance, a breastfeeding space in the office, a partnership with the Play Kids app, iFamily support program for the gradual return to work of parents, onboarding after maternity leave as well as buddy monitoring. In addition, we offer psychological and legal support for adoption.